Returns
How do I return?
EUROPEAN & INTERNATIONAL RETURNS
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1
Repack your items.
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2
Login to our returns portal. You will need your order number and email/last 4 digits of your phone number.
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3
Select your preferred return option.
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4
Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!
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5
Keep an eye on your return tracking. You'll get an email once we receive your returned item.
When returning a parcel please follow the process below. You can find out the postage price in the portal or you will be asked to download a returns label and pay for postage at your local post office. Please use a trackable service and keep your proof of postage receipt until after your refund is processed.
You've got 28 days to send something back to us from the day you receive it.
For International returns, your return charge will be deducted from your refund. You will need to generate your returns label via the portal. Please use the address label or QR code provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse and If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import and pay a custom duty charge for orders over the customs threshold.
Good to know...
We've gone paperless! You'll no longer receive a delivery note in your parcel.
For Hygiene reasons, some of our items cannot be returned or refunded, including; Underwear & Swimwear, Pierced Jewellery, Grooming Products and Fashion Masks.
