1. Returns

Returns

1. OUR RETURNS POLICY

If you are a customer in the European Economic Area (EEA), you have 28 days to return your item(s) after receiving your order. Find out how to return your item(s) at number 4.

If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

• Items must be returned within 28 days of receipt.

• Items must be unworn and unwashed.

• Pierced jewellery cannot be returned for health and hygiene reasons.

• Underwear and swimwear can only be returned if the hygiene seal has not been removed.

• Beauty products, fashion masks and accessories cannot be returned for hygiene reasons.

• Shoes must be tried on indoors.

• Items must have all tags attached.

You must obtain proof of postage just in case your order is lost on its way back to boohooMAN.

Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further

 

2. FAULTY GOODS

Please return your item(s) to us after finding the fault, and remember to get in touch before returning. You can do this by filling out the form on our Customer Service Hub here, and a member of our team will look into it.

Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.

 

3. CANCELLING A CONTRACT UNDER THE CONSUMER CONTRACTS REGULATIONS

If you’re a customer in the EEA, you have 28 days to cancel your contract with us

This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation – just fill out this form where you’ll also find details on how to return your item(s).

There are a couple of other ways to cancel your contract with us. You’ll find these alternative methods below:

Email us: customerservices@boohoo.com

Write to us via post: boohoo, PO Box 553, Burnley, BB11 9GD

 

If you’re cancelling your contract with us but have already received your order, you’ll need to return the item(s) to us, see how to do this below. There will be a charge for returning the item to us at a fixed amount of £1.99 which will be deducted from the amount to be refunded to you. You'll then receive a full refund minus the cost of £1.99 for returning the item.

Please note that if you choose to return via any method other than one of our chosen carriers (options given when arranging a return via our portal below), you will remain responsible for the items, including for any loss or damage, until we receive them.

Please note, we cannot offer refunds on cosmetics and pierced jewellery.

All returns are quality checked – items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.

 

4. UK CUSTOMERS ONLY - HOW TO RETURN AN ITEM & HOW MUCH DOES IT COST?

Returns

How do I return?

UK RETURNS INFORMATION

    UK returns are FAST, TRACKABLE & COST EFFECTIVE using the returns portal​.

    You've got 28 days to send something back to us from the day you receive it.

    For International returns (inc Channel Islands & Isle of Man), your return charge will be deducted from your refund, you will need to get your returns label via the portal. Please use the address label provided, any handwritten address labels will cause delays with your refund and may mean you need to pay import VAT and a customs duty charge. Using your own method of return, refunds will only be processed once the items have arrived to our warehouse. If your items don’t make it back to us, you’ll need to open a dispute with the carrier. You may be liable for import VAT (normally applied to goods over £15) and pay a custom duty charge (if your order value is over £135).

  • 1

    Repack your items (These need to be unworn/unwashed/unused and with original tags).

  • 2

    Login to our returns portal by clicking the Start a Return button. You will need your order number and email/last 4 digits of your phone number.

  • 3

    Select your preferred return option.

  • 4

    Once you have processed your return in the portal you're ready to post it off! Make sure you keep proof of postage!

  • 5

    Keep an eye on your return tracking. You'll get an email once we receive your returned item.

START A RETURN

FYI...

We've gone paperless! You'll no longer receive a delivery note in your parcel.

Please note a returns charge of £1.99 per parcel will be deducted from your refund amount.

Returns for Premier Customers are now FREE!

For Hygiene reasons, some of our items cannot be returned or refunded, including; Underwear & Swimwear, Pierced Jewellery, Grooming Products and Fashion Masks.

5. HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.

If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued.

On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
If you paid for your order with a gift card, store credit or a voucher, a replacement to the value of the refund will be issued minus the cost of £1.99 for returning the item to us.

We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

 

6. CAN I HAVE AN EXCHANGE INSTEAD OF A REFUND?

We don’t offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice. Find out how to return here – it’s as easy as 1, 2, 3!

7. POP-UP STORES RETURNS POLICY

Please note that where a product is purchased at a boohooMAN pop-up store or event, boohooMAN will only accept returns and refund payment where the product is faulty. If you wish to return a faulty item purchased from a pop-up store or event then please contact Customer Support.

8. TIKTOK RETURNS

For any product purchased via boohooMAN's TikTok Shop, returns and refund terms and conditions can be found on the TikTok Shop.