AN UPDATE FROM US

• We are working closely with our delivery partners to ensure all deliveries arrive safely and on time. The wellbeing of our customers is a top priority and all necessary precautions are being taken to ensure the safety of both customers and couriers during this time, including contact-free deliveries. Parcels will be left in a safe place or if a signature is required, the delivery driver will sign in the presence of the customer at a safe distance.

• The large majority of our head office functions are working from home.

• Our Customer Service team are also set up remotely, where they are still available to support you 24/7 with any queries via Facebook messenger, WhatsApp, Twitter DM, and email.

• Our warehouse team are working with a 2 metre distancing policy, which is enabled through reduced staffing across shifts, staggered start and finish times, and staggered breaks where we are flexible to support each employee’s needs. We have also spaced out all workstations where your order is packed and have deployed considerable extra deep cleaning sessions across all areas of the warehouse.

• All employees that fall under the Government ‘high risk’ criteria and are required to self-isolate for 12 weeks are doing so, while we continue to support them with full pay where they are unable to work remotely.

• Our employees that have children and have been impacted by school closures have also been able to take the time they need to support and care for their families.

• All employees that work within the warehouse are encouraged to take extra breaks to maintain hand washing, along with sanitisers being available throughout the warehouse and at all high touch point areas.