Returns Policy

You now have the option to choose store credit instead of cash for your returns. Just use the returns portal as usual and select “store credit” as a method of return. Customers who choose store credit will experience a quicker refund process. Sorry, but this option is not available for goods that are faulty, and you must contact customer service as usual to return these items.

Any customers who opt for credit refund will receive 10% extra on their refund price. The cost of your returns amount will be deducted from the full amount of your refund. Please note that your store credit will only be valid for a period of 90 days after you receive it. Once you select to receive a credit refund you cannot alter this selection. If you are returning multiple items from one order, under separate returns, the choice you make for your first return will apply to all other returns from the same order regardless of when you return this. For example, if you select “store credit” for the first item from this order, you will receive credit on all additional returns you make from this order. We are sorry, but for any purchase made with full or part store credit & opt for a store credit refund, you will not qualify for the 10% extra refund. Find out how to return your item(s) at number 3. If you receive faulty goods, you may also have a right to return these goods and to ask us to repair or replace them or get a refund.

If you are based in the USA , Canada , Australia or New Zealand please return your item(s) to us within 28 days of receiving your item(s).

Returns from the USA are quick and easy with our e-portal! Follow the simple steps below. You need to return your item(s) to us within 28 days of receiving your item(s).

No packaging, no problem! Just pop your items in something non see-through, sealable & waterproof.

Items must be unwashed, unworn and with the original labels still attached.

Please keep your orders separate, as returning more than one order in one parcel may delay your refund. We cannot offer refunds on grooming products, fashion masks or underwear if the hygiene seal is not in place or has been broken/tampered.

We don't offer exchanges right now. You can return your item to us for a refund, and then place a new order to get the item of your choice.

If you believe your items are damaged, defective or incorrect, please Customer Services who may offer you a full refund to your original payment method.

It can usually take up to 7 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed. On receiving your return the next step is for us to check the item(s). Once our checks are complete we will issue a credit in the form of a voucher. Should you be eligible for a cash refund, the funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer). If you paid for your order with a gift voucher or store credit, this will be credited back to your boohooman.com account. We’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

We will send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund. Kindly note that it can take 3-5 working days for the payment to show on your account (depending on your card issuer) after the refund has been processed if you are receiving a cash refund. You should receive your credit refund 24 hours of your parcel arriving at the warehouse.

For any cancelled orders due to shipment delays, or refunds relating to unshipped items, please contact Customer Services who may offer you a full refund to your original payment method.

When you purchase Seel Worry Free Purchase Product, you can initiate returns within 7 days after expiration of BOOHOOMAN's standard return window period. For example, if BOOHOOMAN offers 28 days for returns and you purchase the Worry Free Purchase Product, you shall have an additional 7 days starting from day 29, giving you until day 42 from delivery to initiate a return.

Seel shall issue you with return shipping labels for all Worry Free Purchase Product returns in accordance with Seel’s standard policies and procedures for processing returns. The return shipping label provided by Seel shall have Seel’s address. You must return the product within 7 days from initiating the return request.

Unless you have separately purchased the Return Shipping add-on product, you shall be solely responsible for the cost of return shipping and any other costs of returning a product under the Worry Free Purchase Product. If you purchased the Return Shipping add-on product, Seel shall cover return shipping costs in accordance with the Return Shipping terms. Seel shall take receipt of each product returned under the Worry Free Purchase Product and inspect the item.

If you are eligible for a refund under the Seel Return Policy, Seel shall initiate the refund directly to you within 2 days from when Seel approved the return and refund of the product. The refund amount shall be the entire purchase price of the returned product, plus any associated taxes paid by you, less any cost of return shipping and any other costs of returning the product.